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      <td class="contentHeader"><h2>FAQ</h2></td>
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     <p> <br />
          <a href="index.php?faq#general">General</a> <br />
          <a href="index.php?faq=buyer">Buying</a> <br />
          <a href="index.php?faq=seller">Selling</a> <br />
          <a href="index.php?faq=merchant">Merchant</a><br /></p>
     <p><br /><a name="general" id="general"></a><strong>
     General FAQ
       </strong>
     <p><strong>1. Why is my account restricted?</strong>
         
         <p>There can be several reasons why your account is  restricted, including but not limited to:<br />
         <strong>High unpaid balance</strong> - We  require payment once your balance reaches a level we feel necessary to continue  selling<br />
         <strong>Dispute with another member</strong> - We require you to respond to all buyer disputes before you can  continue to sell <br />
         <strong>Posting contact information</strong> - Posting any type of contact information in public areas of the site  is cause for suspension and/or cancellation <br />
         <strong>Poor rating percentage</strong> - To maintain the integrity of our rating system your account will be  restricted if you receive too many negative ratings.<br />
         <strong>Opening too many accounts</strong> - Opening too many accounts without a legitimate reason (ex: sellers  will often open several accounts if they sell multiple types of items, this is  a legitimate reason; opening multiple accounts to purchase items from different  sellers is not)</p>
     <p><strong>2. How do I contact Swapen?</strong></p>
     <p><strong>Questions</strong><br />
       If you have any questions, please visit our <a href="index.php?faq"><strong>Frequently Asked  Questions</strong></a>.<br />
  <strong>Comments &amp;  Suggestions</strong><br />
       Have a comment or suggestion? Please use our <strong><u>Contact Us</u></strong> option.<br />
  <strong>Copyright Policy</strong><br />
       Notices and Procedure for making claims of Copyright  Infringement, visit our <a href="#"><strong>Copyright  Policy</strong></a> page.<br />
  <strong>Still can't find  an answer?</strong><br />
       You can reach customer service via email  helpdesk@swapen.com. We do not offer phone support at this time, email will  result in the quickest response time.</p>
     <strong>How much does it cost to  register, to become a Merchant, Seller, or Buyer?</strong>
     <p><strong>Nothing</strong>. Registration  on Swapen is FREE for Buyers, Sellers, and Merchants.&nbsp; </p>
     <p><strong>4. Do I need a credit card to register?</strong><br />
       No. You can  register without using a credit card.<br />
       However, in  order to list items for sale you need to do one of the following:<br />
       Place a credit  card on file with Amazon payments. </p>
     <p>5. <strong>What is a dispute?</strong><br />
       A dispute can be filed by a buyer for any of the  following reasons:<br />
       Item not as described <br />
       Non-delivery of goods <br />
       Fraudulent items <br />
       Damaged items upon arrival <br />
       If you receive a dispute, you are required to respond  before you can continue using your account. It is our goal to assist members in  resolving marketplace disputes amicably and for the benefit of those concerned.<br />
       Swapen believes that a trading community committed to  ethical practices, coupled with an educated and informed public, is key to  establishing fairness and honesty in the marketplace.</p>
     <p><a href="#"><strong>File a dispute now &raquo;</strong></a><strong> </strong></p>
     <p><strong>6. When can I  file a dispute for a transaction?</strong><br />
       Disputes can only be filed against a seller under the  following conditions:<br />
       At least <strong>7</strong> days have passed after the item was  purchased <br />
       The transaction is not rated positively <br />
       No more than <strong>30</strong> days after the transaction date <br />
       You have not yet filed a dispute for the transaction  in question<br />
       Example:<br />
       Item purchased on December 1 (and hasn't been rated  positive by the buyer)<br />
       First date to file a dispute: <strong>December 7<br />
</strong>Last date to file a dispute:<strong> December 31</strong></p>
     <p><strong>7.&nbsp; </strong><strong>What happens  after I file a dispute?</strong><br />
       After a buyer files a dispute, the seller account will  be restricted until he/she replies to the dispute and resolve the issue. Additional  communication should be posted on the item detail page, including information  leading to a dispute resolution.<br />
       If the seller is unresponsive and you feel that you've  given the seller an adequate amount of time to resolve an issue, please provide  a feedback rating to the seller according to your experience throughout the  entire transaction.</p>
     <p><strong>8. How do I end  or remove a dispute?</strong><br />
       When a resolution is agreed upon by both the buyer and  seller in a dispute, you do not need to contact customer service to end or  cancel the dispute.<br />
       However, the dispute cannot be removed from the item  detail page, because a public display of the dispute helps prospective buyers  and sellers make informed buying and selling decisions.</p>
     <p><strong>9. How do I  change my feedback rating to a member?</strong><br />
       Feedback rating can only be changed in cases of error  or mutual cancellations. If there was an error when rating, please let us know  and we will review it for you.<br />
       In cases where both members wish to change ratings or  cancel the transaction, we require both members post this clearly on the item  listing. Add any explanation on the item detail page to expedite the review<br />
       Once that is completed by both members, please contact  customer service for a review and possible change. Include the other member's  user ID, item number, and date of the transaction.</p>
     <p><strong>10. How is the  feedback rating percentage calculated?</strong><br />
       Each Swapen member has a ratings summary page, where  feedback is displayed.<br />
       This rating consists of a rating percentage,  calculated as a cumulative total from your <strong>positive transactions</strong>, your <strong>neutral  transactions</strong>, your <strong>negative transactions</strong>, and your <strong>unrated  transactions</strong>.<br />
       If you feel that your feedback rating is not accurate,  please wait <strong>24-48 hours</strong> for the system to update before contacting customer  service.</p>
     <p><strong>11. Will anyone  see my email or mailing address?</strong><br />
       The only time your email and mailing address are  revealed is when you complete a transaction with a buyer or seller. We will  send contact information to both parties for shipping and payment arrangements.</p>
     <p><strong>12. Are there  any limitations on my choice of user ID or password?</strong><br />
       Your user ID must be at least <strong>4 characters</strong> long  and may contain <strong>letters (a-z)</strong> and <strong>numbers (0-9)</strong>. The following  may <strong>not</strong> be part of your User ID:<br />
       The <strong>'@'</strong> symbol <br />
       The <strong>'&amp;'</strong> symbol <br />
       URLs, such as <strong>'ABCWIDGETS.COM'</strong> <br />
       The <strong>'&gt;'</strong> or <strong>'&lt;'</strong> symbols <br />
       Consecutive underscores <strong>'_ _'</strong> <br />
       A User ID beginning with an <strong>underscore '_'</strong>, <strong>dash  '-'</strong>, or <strong>period '.'</strong> <br />
       Any <strong>spaces</strong> or <strong>tabs</strong> <br />
       The word <strong>'Swapen'</strong> <br />
       Your password must be at least <strong>6 characters</strong> long, containing a combination of <strong>letters (a-z)</strong> and numbers <strong>(0-9)</strong>.<br />
       We ask that you choose a secure password and do not  create a password that contains part of your user ID.</p>
     <p><strong>13. Can I change  my user name? Can I have more than one?</strong><br />
       No. Once you select a user name on Swapen it cannot be  changed. However, you can re-register with us using a new email address and a  different credit card to create a new account.<br />
       Please note: we cannot transfer any of your account  information (transactions, ratings, history, etc.) to your newly created  account.</p>
     <p><strong>14. What should  I do if I forget my password?</strong><br />
         <a href="index.php?forgotPassword"><strong>Click here</strong></a> to receive an  email reminder of your password.</p>
     <p><strong>15. How do I  change my password, email address, and contact information?</strong><br />
       You can change your all your information by clicking here <strong><u>Update Info</u></strong> </p>
     <p><strong>16. How do I  close my store and cancel / delete my account?</strong><br />
       If you're considering closing your store and Swapen  account, we ask that you carefully reconsider your decision. If there's a  chance that you may want to use our service again in the future, it is not  necessary to cancel your account. You're welcome to use your account as much or  as little as you wish.<br />
       If you've decided to close your store and Swapen  account, please <a href="#"><strong>contact us</strong></a> to let us know.<br />
       However, if you have any open negotiations or any  outstanding fees, you need to complete your transactions and pay your account  balance before your account closure.<br />
  <strong>Note:</strong> If you have  more than one Swapen account, indicate which account you want closed and  include the user IDs. You are required to pay any outstanding fees and complete  any open negotiations prior to closure.</p>
     <p><strong>17. Can I  transfer my eBay feedback rating to more than one account?</strong><br />
       No, each eBay account can only be linked to one Swapen  account. This helps legitimize a buyer's or seller's reputation and credibility  as an Swapen member.<br />
       However, if you have more than one eBay account, you  can create a second Swapen account with a second credit card and transfer your  additional eBay feedback rating to the second Swapen account.</p>
     <p><strong>18. How do I  block a member from contacting me?</strong><br />
       To block a member, go to your <a href="#"><strong>Preferences</strong></a> and enter the  member's user ID in the <strong>Block Members</strong> box.<br />
       Click <strong>Submit</strong> and the member will no longer be  able to contact you. </p>     <p><br />
       
       
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